This incident has been resolved.
Oct 2, 10:16 EDT
A fix has been implemented and we are monitoring the results.
Oct 2, 09:06 EDT
We have established access for our staff to access tickets, so if you've sent us an email we will be answering those as quickly as possible in the order received. Our team continues to work with our vendor to restore access to our Knowledge Base.
Oct 2, 08:48 EDT
We are continuing to work on a fix for this issue.
Oct 1, 07:55 EDT
The issue has been identified and we are working with our vendor to bring our Knowledge Base and ticket system back online.
Sep 30, 16:47 EDT
We are aware that our Knowledge Base and ticket system are both currently offline.
At this time we are unable to respond to email requests.
We apologize for this inconvenience and working to restore it as quickly as possible,
Sep 30, 10:54 EDT